FLOORING FAQ’S

FLOORING FAQ’S2018-11-05T20:12:12+00:00
Does NOFS have a business licenses?2018-11-05T20:15:58+00:00

Yes, we are licensed in the state of Texas and San Antonio under the name NO OVERHEAD FLOOR STORE.

Who do I call if I have a service need?2018-11-05T20:15:40+00:00

Please contact us our customer service team at service@nooverheadfloorstore.com

Can I cancel my order?2018-11-05T20:15:21+00:00

Yes, although we don’t like to hear that we require a 50% deposit on all orders and in the event you change your mind we will work with you depending on the return policy of the manufacture. In some cases you may be subject to a restocking fee and return freight charge which will be paid for using your deposit and no refundable we will always do our best to find the right floor at the right price!

Does NOFS price match the competition?2018-11-05T20:15:04+00:00

Yes we won’t be beat on the same top quality name brand floors. We take pride in educating consumers on what they are buying which separate us from the rest. There are allot of different types of floors to choose from which vary from size, thickness, finish quality, cut quality, and overall construction. We check all local competitors’ prices at the time of estimate to always make sure you get the best deal up front no questions asked that’s just what we do to save you!

What happens if I order too much flooring?2018-11-05T20:14:42+00:00

No problem we can return all unopened boxes to the manufacture with little to no restocking fee. Given we buy direct at times their may only be a shipping charge for the return. Keep in mind most floors come in color matched dye lots and you should always keep a little extra for future repairs if an unexpected accident may occur.

Does NOFS have warranties?2018-11-05T20:14:26+00:00

Yes and because we only sell top quality name brand flooring you can trust you will receive the full manufactures warranty. Be sure to see manufactures details on installation and care so you can enjoy many years of great looking floors.

How do I get my order?2018-11-05T20:14:05+00:00

There are two ways orders are obtained through the NOFS once you have made your flooring selection. Preferred method will be to place a minimum 50% deposit wait 7-10 days for the product to arrive at our distribution center then we will deliver at no additional charge and collect the final payment. Or you can place a 100% deposit for you floor and have it delivered at no additional charge to any address of choice within the San Antonio and surrounding area.

How long does it take to get my order?2018-11-05T20:13:48+00:00

Given the fact we are factory direct it usually takes 7-10 days business days once your order has been placed. Sometimes we can deliver it sooner but would rather under promise and over deliver.

Does NOFS offer installation?2018-11-05T20:13:32+00:00

Yes we can help you from start to finish and we only use flooring installers who specialize in our products. Flooring although sounds simple requires a specially trained installer to do the job right the first time so please see our installations link for more details or contact us at sales@nooverheadfloorstore.com

Can I buy just the flooring or must I have it installed by NOFS?2018-11-05T20:13:16+00:00

Absolutely you can buy just the flooring and everything you need to complete your project! If your a do it yourselfer or have your own installer that’s cool with us we just aim to please and save you time and money.

How can I buy from NOFS?2018-11-05T20:12:58+00:00

There are several ways you can buy from NOFS such as in home over the phone is the most common method of purchase after following our three simple steps on NoOverheadFloorStore.com. Our concept saves you time and money while allowing you to focus on what flooring works best for you.

How does the NO OVERHEAD FLOOR STORE concept work?2018-11-05T20:12:38+00:00

Great question it’s as easy as 1-2-3 from our website follow these steps and begin saving!

1. Choose your color and style

2. Select the samples you would like to see in home at no charge to you!

3. Place your order and save!

Why ever drive around spending all that time and money on gas just to hear high pressure sales people try and sell you what they want you to have vs. having a friendly knowledgeable sales savings team come to you with what you want! With the NOFS you are in charge and our ultimate goal is to make it simple save you money without sacrificing quality selection or service just because you deserve it!